Terms and Conditions
General Terms and Conditions
of e-shop vionelle.eu
- Merchant Identification
1.1. These General Terms and Conditions (hereinafter only “GTC”) govern the legal relationships between the company:
Business name: MARCO INVEST s.r.o.
Registered office: Dunajské nábr. 2529/38, Komárno 945 01, Slovak Republic
Registered in the Business Register of the Nitra District Court, section Sro, file number 47821/N
Company registration number: 52287955
Tax ID number: 2120971490
VAT ID number: SK2120971490
Bank account: SK4775000000004026981845
the Seller is a value added tax payer
(hereinafter only the “Seller” or “Merchant”) and each person acting as a Buyer of the products offered by the Seller on the Seller´s Website, who is a consumer pursuant to further provisions of these GTC and applicable legislation of the Slovak Republic, i.e. the following acts: Act 108/2024 on consumer protection and on amendments to certain laws, as amended, and Act 40/1964, Civil Code, as amended.
1.2. The Seller´s email address and telephone number:
Email: info@vionelle.eu
Telephone number: +421 917 544 455
1.3. Address for complaints and withdrawals from contract:
MARCO INVEST s.r.o., Dunajské nábr. 2529/38, Komárno 945 01, Slovak Republic
- Definitions of Terms
2.1. For the purposes of these GTC, the Merchant uses and defines the following terms in compliance with Act 108/2024, as amended:
2.2. “Distance Contract” is a contract between the Merchant and the Consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Merchant and the Consumer, in particular by using an online interface, electronic mail, telephone, fax, addressed letter or offer catalogue.
2.3. “Merchant” (hereinafter also referred to as the “Seller”) is the person who, in connection with a consumer contract, or an obligation resulting therefrom, or within a trading practice, acts on the basis of their business activities or licence, including through a third party acting on their behalf or account.
2.4. “Consumer” is a natural person who, in connection with a consumer contract, or an obligation resulting therefrom, or within a trading practice, does not act on the basis of their business activities or licence.
2.5. “Consumer Contract” is any contract, regardless of its legal form, concluded between the Merchant and a Consumer.
2.6. “Online Shop” means both “E-Shop” and “Website”.
2.7. “Buyer” is each person (both natural and legal) who has sent an order via the Seller´s Website or any other means of distant communication.
2.8. “Durable Medium” means any instrument which enables the Consumer or Mercahnt to store information addressed to the Consumer or Merchant for a period adequate for the purposes of the information and in a way that allows its unchanged reproduction and use in the future, in particular a document, e-mail, USB key, CD, DVD, memory card or computer hard drive.
2.9. “Product“ primarily means goods, services, and digital content.
2.10. “Service” is any activity or performance offered or provided to Consumers.
2.11. “Goods” means any movable tangible item.
III. Basic Provisions
3.1. These GTC regulate the legal relationships between the Merchant and Buyers – Consumers.
3.2. The contractual relationships (and other legal relationships that may arise from a contractual relationship) with the Buyers who are not Consumers are governed by provisions of Act 513/1991, Commercial Code, as amended.
- Product Ordering – Conclusion of a Purchase Contract
4.1. A Buyer´s proposal to conclude a purchase contract means the placement by the Buyer of an order for Products via the Merchant´s Website or other means of distance communication.
4.2. A purchase contract between a Buyer and the Merchant is concluded upon the delivery (electronically to the Buyer´s email address chosen by the Buyer during the order creation process) by the Merchant to the Buyer of the confirmation of receipt of the Buyer´s order placed in compliance with Clause 4.1. hereof.
- Purchase Contract Term
5.1. A purchase contract is concluded for a definite period of time and expires upon fulfilment of all obligations of both the Seller and the Buyer, i.e. upon the delivery of and payment for Products pursuant to the concluded purchase contract. This provision shall be without prejudice to the Buyer´s rights arising from the Merchant´s statutory liability for defects in Products.
- Purchase Price and Information about the Purchase Price
6.1. Prices of Products that can be ordered through the Seller´s Website (hereinafter only the “Purchase Price”) are stated separately for each product and apply at the moment of order placement.
6.2. Purchase Prices of the Products listed on the Seller´s Website represent total prices, including all taxes; the purchase prices are clearly displayed on the Seller´s Website.
VII. Delivery of Products
7.1. The Seller shall fulfil an order and deliver Products to a Buyer within thirty (30) days from conclusion of a relevant purchase contract pursuant to Clause 4.2. et seq hereof and the payment by the Buyer of the total order price to the Seller. Where both requirements specified in Clause 7.1.1. hereof are met (i.e. a purchase contract has been concluded and the total order price has been paid to the Seller), the Seller is obliged to deliver Products to the Buyer within thirty (30) days from meeting the last of those requirements.
VIII. Transfer of Title
8.1. The title to a sold item and the risk of accidental damage, worsening, and loss of the item shall pass onto the Buyer upon its delivery.
- Payment Methods
9.1. The Products listed on the Seller´s Website can be paid for using the following methods:
9.1.1. online payment via a payment gateway – at no charge
9.1.2. deposit or transfer to the Seller´s account – at no charge
- X. Transport Charges – Product Transport Methods and Prices
10.1. The Purchase Price for a Product does not include any transport and/or other costs associated with the delivery of Products.
10.2. Product transport methods and prices:
10.2.1. Transport methods
10.2.1.1. Courier service
10.2.2. Transport price
10.2.2.1. The Seller provides Buyers with information about individual transport method prices on the Seller´s Website during the purchase process and prior to concluding a Purchase Contract; the information is provided in the transport selection section as the delivery price depends on the delivery address and the total weight and dimensions of the Products ordered by a Buyer. The price for delivery of Products is calculated automatically, factoring in the delivery address and the weight and dimensions of Products.
- Withdrawal by the Buyer from the Purchase Contract without stating a Cause
11.1 The Consumer has the right to withdraw from a distance contract and a contract concluded outside the Merchant’s business premises without stating any cause within the period referred to in Clauses 12.1 through 12.3, Article XII hereof, except in the case of a contract relating to:
11.2 Provision of a service, if the service has been fully performed; and the provision of the service began before the expiry of the withdrawal period with the Consumer’s prior express consent and acknowledgement that they have been duly informed that, by giving their consent, they lose the right to withdraw from the contract once the service has been fully performed, if the contract places the Consumer under an obligation to pay;
11.3 Supply or provision of a Product whose price is dependent on price fluctuations in the financial market which cannot be controlled by the Merchant and which may occur within the withdrawal period;
11.4 Supply of goods made to the Consumer’s specifications or personalised goods;
11.5 Supply of goods which are liable to deteriorate or expire rapidly;
11.6 Supply of goods sealed in a protective packaging, which is not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;
11.7 Supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
11.8 Supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the contract, the delivery of which can only take place after thirty (30) days and the actual value of which is dependent on price fluctuations in the market which cannot be controlled by the Merchant;
11.9 Performance of urgent repairs or maintenance during a visit to the Consumer’s premises, which the Consumer has expressly requested from the Merchant; this shall not apply to a contract for the provision of a service other than repair or maintenance or to a contract for the supply of goods other than a spare part necessary for the performance of the repair or maintenance, where such contracts are concluded during the Merchant’s visit to the Consumer’s premises without the Consumer ordering those goods or services in advance;
11.10 Supply of sealed audio, video or audiovisual recordings or sealed computer software which were unsealed after delivery;
11.11 Supply of periodicals other than under a subscription contract;
11.12 Goods purchased at public auction;
11.13 Provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance by the Merchant;
11.14 Supply of digital content which the Merchant supplies otherwise than on a tangible medium, if the supply of the digital content has begun; and the Consumer has given their express consent for the supply of the digital content to begin before the expiry of the withdrawal period, they have declared that they have been duly informed that by giving their consent they lose the right of withdrawal upon commencement of the supply of the digital content and the Merchant has provided the Consumer with confirmation under Section 17(12)(b) or (13)(b) where the contract places the Consumer under an obligation to pay.
XII. Exercise of the Right of Withdrawal from Distance Contracts and Contracts concluded outside the Merchant´s Business Premises (Off-Premises Contracts)
12.1 A Consumer may withdraw from a distance or off-premises contract up to:
- a) fourteen (14) days from the date of
- the Consumer’s receipt of goods in accordance with Clause 12.4,
- Conclusion of a service contract;
- Conclusion a contract for the supply of water not put up for sale in a limited volume or set quantity, or a contract for the supply and collection of heat;
- Conclusion of a contract for the supply of digital content which the Merchant supplies otherwise than on a tangible medium,
- b) thirty (30) days from the conclusion of a contract during or in connection with an unsolicited visit or sales event.
12.2 If the Merchant provides the Consumer with the information about the right to withdraw from a distance or off-premises contract only after conclusion of the contract, but no later than 12 months after the start of the withdrawal period referred to in Clause12.1, the Consumer may withdraw from the distance or off-premises contract within:
- a) fourteen (14) days from the date on which the Merchant complies with the information obligation, if it is provided at a later date; or
- b) thirty (30) days from the date on which the Merchant complies with the information obligation, if it is provided at a later date.
12.3 If the Merchant has not provided the Consumer with the information about the right to withdraw from a distance or off-premises contract, the Consumer may withdraw from the distance or off-premises contract within twelve (12) months of the expiry of the period referred to in Clause 12.1.
12.4 The Consumer is regarded as having received the goods from the moment when the Consumer, or a third party, other than the carrier, indicated by the Consumer, takes possession of all parts of the ordered goods; or if:
- a) goods ordered by the consumer in one order are delivered separately, at the moment of taking possession of the goods delivered last;
- b) goods composed of multiple lots or pieces are delivered, at the moment of taking possession of the last lot or piece;
- c) there are repeated deliveries of goods during a defined period of time, at the moment of taking possession of the first goods.
12.5 The Consumer may withdraw from a distance or off-premises contract for the supply of goods even before the withdrawal period has started.
12.6 The Consumer may exercise the right of withdrawal from a distance or off-premises contract in paper form or in the form of an entry in another durable medium and, where the contract has been concluded orally, any clearly worded statement by the Consumer expressing the Consumer’s wish to withdraw from the contract (hereinafter referred to as “withdrawal notice”) is sufficient to exercise the Consumer’s right of withdrawal. The Consumer may use the model withdrawal form.
12.7 Withdrawal shall be regarded as taking place within the withdrawal periods under Clauses 12.1 through 12.3 if the Consumer sends a withdrawal notice to the Merchant no later than the last day of the period.
12.8 The Consumer may withdraw from a contract only in respect of a specific product or products if the Merchant has supplied or provided several products under a distance or off-premises contract.
12.9 The Consumer shall have the burden of proving their exercise of the right of withdrawal.
XIII. Rights and Obligations of the Consumer after Withdrawal from a Distance or Off-Premises Contract
13.1 Within fourteen (14) days from the date of withdrawal from a distance or off-premises contract under Clause 12.1, the consumer shall send the goods back or hand them over to the Merchant or the person authorised by the Merchant to receive the goods unless the Merchant offers to collect the goods themselves or have them collected by an authorised person. The deadline under the first sentence shall be deemed to have been met if the Consumer sends the goods to the Merchant on or before the last day of the period.
13.2 If the Consumer withdraws from a distance or off-premises contract using the procedure under Clause 12.1, the Consumer shall be liable only for the cost of returning the goods to the Merchant or the person authorised by the Merchant to receive the goods; this shall not apply if the Merchant has agreed to bear the costs themselves or if the Merchant has failed to provide the information on the Consumer´s right to withdraw from a distance or off-premises contract.
13.3 The consumer shall be liable for a reduction in the value of goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods unless the Merchant has failed to comply with the information obligation under Section 19 (1) of Act 108/2024 on consumer protection and amendments to certain laws, as amended.
13.4 When using the procedure under Section 19 (1) of Act 108/2024 on consumer protection and on amendments to certain laws, as amended, to withdraw from a distance or off-premises contract for services, for the supply of water not put up for sale in a limited volume or set quantity, or the supply of heat, the Consumer shall pay the Merchant the price of performance actually provided to the date of delivery of withdrawal notice if the Consumer has given the express consent referred to in Section 17 (10)(c) of Act 108/2024 on consumer protection and on amendments to certain laws, as amended. The price for performance actually provided shall be calculated as a proportionate part of the total price agreed in the contract. If the total price agreed in the contract is excessive, the proportionate amount shall be calculated on the basis of the market value of what has been provided.
13.5 The Consumer shall bear no liabilities or costs when withdrawing from a distance or off-premises contract using the procedure under Clause 11.1 other than those referred to in Clauses 13.1, 13.3 to 13.5 and the obligation to reimburse supplementary costs under Clause 14.3.
XIV. Rights and obligations of the Merchant after the Consumer’s withdrawal from a Distance or Off-Premises Contract
14.1 Within fourteen (14) days from receiving the withdrawal notice, the Mercahnt shall return to the Consumer all payments received from them under or in connection with the distance or off-premises contract and any ancillary contract, including freight, delivery and postage charges, as well as other costs and charges.
14.2 The Merchant shall return payments to the Consumer pursuant to Clause 14.1 to an extent corresponding to the extent of the withdrawal from the contract if the Consumer has not withdrawn from the entire distance or off-premises contract. The Merchant shall not charge the Consumer supplementary costs for freight, delivery and postage fees, or other costs and fees.
14.3 The Merchant shall not be required to reimburse the supplementary costs if the Consumer has expressly chosen a type of delivery other than the least expensive type of standard delivery offered by the Merchant. Supplementary costs shall be understood as any difference between the costs of delivery chosen by the Consumer and the costs of the least expensive type of standard delivery offered by the Merchant.
14.4 Upon withdrawal from a distance or off-premises contract for the supply of goods, the Merchant shall not be obliged to reimburse the Consumer for the payments referred to in Clause 14.1 until the goods are returned to the Merchant or the Consumer presents evidence that the goods have been sent back to the merchant, unless the Merchant offers to collect the goods themselves or have them collected by a person authorised by the Merchant.
14.5 The Merchant shall return the payments referred to in Clause 14.1 to the Consumer using the same means that the Consumer used for payment; this is without prejudice to the Merchant’s right to agree with the Consumer on a different method of payment provided that the Consumer is not charged any fee in connection with the payment.
14.6 The Merchant shall ensure the collection of the goods at their own expense within the period referred to in Clause14.1 if, under an off-premises contract, the goods were delivered to the Consumer’s home at the time of conclusion of the contract and, considering the nature of the goods, the goods cannot be sent back to the Merchant by post.
14.7 Unilateral set-off of the claims of the Merchant and the Consumer resulting from withdrawal using the procedure under Clause 11.1 is prohibited.
14.8 The merchant shall not require the Consumer to reimburse costs for:
- a) the provision of a service, the supply of water not put up for sale in a limited volume or set quantity or the supply of heat during the withdrawal period under Clauses 12.1 through 12.3, regardless of the scope of performance provided, if:
– the Merchant has not provided the Consumer with the information referred to in Section 15 (1)(f) or (h) of Act 108/2024 on consumer protection and amendments to certain laws, as amended; or
– the Consumer has not given the Merchant express consent to begin provision of the service or the supply of water or heat pursuant to Section 17 (10)(c) of Act 108/2024 on consumer protection and amendments to certain laws, as amended;
- b) the supply by the Merchant, in full or in part, of digital content otherwise than on a tangible medium where:
– the Consumer has not given the Merchant express consent to begin supply of digital content pursuant to Section 17 (10)(c) of Act 108/2024 on consumer protection and amendments to certain laws, as amended;
– the Consumer has not declared that they were duly informed of losing their right of withdrawal when granting their consent pursuant to the first point; or
– the Merchant did not provide the Consumer with the confirmation referred to in Section 17(12)(b) or (13)(b) of Act 108/2024 on consumer protection and amendments to certain laws, as amended.
- Supervisory Authority
15.1. The competent authority supervising compliance with the consumer protection rules is:
Inšpektorát Slovenskej obchodnej inšpekcie (Slovak Trade Inspection Office)
in Nitra for the Nitra Region
Staničná 9, P. O. BOX 49A, 950 50 Nitra 1
Supervision Department
tel. no. +421 37 772 02 16
fax no. +421 37 772 00 24
email: nr@soi.sk
e-mail for inquiries: podnety@soi.sk
XVI. Alternative Dispute Resolution (ADR)
16.1. Should the Consumer be not satisfied with the manner in which the Merchant has dealt with the Consumer´s complaint or believe that the Merchant has violated their rights, the Buyer has the right to request that the Seller remedy the situation. If the Seller rejects the Consumer´s request under the preceding sentence or fails to reply to the request within thirty (30) days from its sending by the Consumer, the Consumer has the right to file a petition to initiate an alternative dispute resolution procedure pursuant to Section 12 of Act 391/2015 on alternative consumer dispute resolution and on amendments to certain laws, as amended. The authority competent to carry out alternative consumer dispute resolution procedure involving the Merchant is Slovenská obchodná inšpekcia (Slovak Trade Inspection) (for contact details visit https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi) or other competent legal entity registered in the List of Alternative Dispute Resolution (ADR) Bodies kept by the Ministry of Economy of the SR (the List is available at http://www.mhsr.sk/ or https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
The Consumer may choose the ADR body they want to address. The Consumer may file their ADR petition through the online ADR platform at http://ec.europa.eu/consumers/odr/ or https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. The ADR procedure may be made use of only by the Buyer who is a consumer in relation to the conclusion and performance of a contract. ADR procedures apply only to the disputes between the Consumer and the Merchant, arising from a consumer contract or relating thereto. ADR procedures apply only to distance contracts. The ADR body may reject the petition if the quantifiable value of the dispute does not exceed EUR 20. The ADR body may request a fee from the Consumer for initiation of the ADR procedure, which must not exceed EUR 5 incl. VAT.
Further information about alternative resolution of disputes between the Seller and the Buyer – Consumer, arising from a purchase – consumer contract or in relation thereto can be found at the website of the SR Ministry of Economy and in Act 391/2015 on alternative consumer dispute resolution and on amendments to certain laws, as amended.
XVII. Supplementary Provisions
17.1. Pursuant to applicable legislation of the Slovak Republic, the Seller shall not conclude a purchase contract for, or sell, intermediate or supply, alcoholic beverages /products/, tobacco products and/or other products whose sale to the persons younger than 18 years is prohibited, with persons (Buyers) who are not 18 years old at the moment of conclusion of a purchase contract. In connection therewith, the Seller shall verify whether the Buyer meets the age requirement and this by checking the Buyer´s ID card or passport upon handing over the ordered goods to the Buyer; the Seller shall do it through the authorized person delivering the ordered goods to the Buyer. Where the Buyer has not reached 18 years of age or fails or refuses to prove their age, the Seller shall not hand over the ordered goods to the Buyer and the purchase contract becomes null and void.
XVIII. Information about Adopted Codes
18.1. The Merchant hereby informs Consumers that there are no special relevant codes of conduct the Merchant has undertaken to comply with; a code of conduct means an arrangement or a set of rules defining the Seller´s conduct, which the Seller has undertaken to comply with in relation to one or several special business practices or sectors, where such rules are not set by an act or legal regulation or measure issued by a public administration authority and the Merchant informs Consumers about the manner in which they can become acquainted with such rules or where they can obtain their texts.
XIX. Product Rating by Consumers
19.1. The Merchant does not control product rating or limit product rating only to the persons who have purchased products from the Merchant.
- Final Provisions
20.1. The Seller reserves the right to amend the GTC. The obligation to notify in writing of an amendment to the GTC shall be deemed to have been complied with upon the publication of the amendment on the Seller´s Website. The relationship between the Buyer and the Seller shall be governed by the GTC valid and effective at the time of conclusion of a purchase contract between them and this until the expiry of the contract notwithstanding any amendment to the GTC.
20.2. These GTC form integral part of the Complaint Procedure Rules and the Personal Data Protection Information and Principles on this Website. The Complaint Procedure Rules and Personal Data Protection Information and Principles are available on the Seller´s Website.
20.3. These GTC become valid and effective upon their publication on the Seller´s Website on 18 June 2025.
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